Shipping policy

Effective and last updated: October 10, 2026. Policy version: 2026-10-10.

Mink Mods serves the United States and lists prices in USD. Available delivery destinations and shipping charges are shown at checkout or in your written quote. A product-specific restriction can narrow the available destinations. Contact minkmods@malikscaling.com before paying if your address is not accepted or you need a particular delivery date.

Shipment and delivery timing

Processing, custom production and carrier transit are separate stages. Read the selected product's shipment estimate and any written quote before ordering. A carrier delivery estimate is an estimate, not a guaranteed arrival date unless we expressly agree to a guarantee in writing.

For a made-to-order item, we confirm required fit details, specifications and the relevant shipment timing with you in writing. An approval step does not permit an indefinite delay or remove your shipment-delay rights. If no shipment time is stated, the applicable federal shipment rule ordinarily requires shipment within 30 days of a properly completed order or the required delay notice and remedy.

An inquiry or unaccepted quote is not a shipping commitment. Once you pay for an order, the confirmed order terms and applicable law govern it. We do not substitute a materially different item without your agreement.

Fulfillment and tracking

An order may be fulfilled directly by a production or fulfillment partner, including a partner outside the United States. This does not transfer our responsibility for the order to that partner. Availability on the store does not identify goods as held in a Pennsylvania warehouse.

We provide tracking when available after shipment. Tracking can take time to show the carrier's first scan. Parts of a set or an order may ship separately; a partial delivery does not mean the remaining items were omitted. Contact us if a package or component appears missing.

Shipping charges and import charges

Review the shipping charge before submitting payment. If an order requires an import charge payable by you, that responsibility must be disclosed before payment. We do not make a blanket promise that all orders are duty paid. If a carrier demands an unexpected import or handling payment that was not disclosed, contact us before paying or refusing the parcel so we can investigate and arrange an appropriate resolution. You do not become responsible for an undisclosed charge merely because a supplier ships from abroad.

Address changes and delivery attempts

You are responsible for entering an accurate, complete delivery address, including any unit number. Email immediately if it needs correction. A change is effective only after we confirm it. Once a parcel is shipped, a redirect may not be possible. Payment-provider requirements may require cancellation and a new order instead of an address change.

If a parcel is returned because of an address error you supplied, an avoidable refusal of delivery or a missed collection, we discuss reshipment or a refund after its return. Where lawful, reshipment costs or a refund deduction are limited to reasonable shipping and return costs actually incurred because of that issue, explained to you without a penalty or restocking fee. This does not apply to our address error, an undisclosed carrier charge or your exercise of a statutory right.

If the carrier requires a signature, follow its delivery or collection instructions. Contact us promptly if you cannot receive the shipment.

Damage and loss before delivery

Inspect the package and item when they arrive. Keep packaging and take photos if there is damage. Email promptly, ideally within seven days; later reporting does not end your legal rights. Our Refund Policy covers shipping damage, incorrect goods and defects.

If a parcel is lost before delivery to the correct address, you may choose a replacement or a full refund, including the applicable shipping charge. If tracking says delivered but you cannot find it, check nearby delivery areas, household members and any building office, then contact us. We investigate the carrier's records; a delivery scan alone is not conclusive proof of correct delivery. Loss or theft after verified delivery is assessed separately, taking account of the facts and applicable law, and a replacement is not automatically guaranteed.

Shipment delays and cancellations

If we cannot ship within the promised time, or the applicable deadline when none was promised, we send a timely notice with a revised shipment date or an explanation that no date is available. You may cancel the delayed, unshipped goods for a full refund of the amount due for those goods, including applicable shipping and taxes.

We ask for your affirmative agreement to wait. If you do not agree and we have not shipped by the applicable deadline, we cancel the affected unshipped order and refund it. Further delays require a new notice and your affirmative agreement. If you agree to wait without a definite shipment date, you may cancel at any time before shipment.

A required shipment-rule refund is issued within seven working days of cancellation where that deadline applies, using the original payment method or another lawful method if the original cannot be used. Store credit does not replace a required refund. Custom-production and proof-approval cutoffs do not override these delay remedies. Carrier problems after shipment are investigated; they do not remove our obligations for goods lost before proper delivery.

Contact

For tracking, address corrections, a delay cancellation or a missing package, email minkmods@malikscaling.com with your order number. See our Refund Policy and Terms.