Refund policy

Effective and last updated: October 10, 2026. Policy version: 2026-10-10.

This policy covers purchases from Mink Mods. The version available when you order applies to that order. Contact minkmods@malikscaling.com with your order number.

Damaged, defective, incorrect or missing goods

If an item arrives damaged, defective, incorrect or materially different from its description, contact us promptly. For an incorrect item or a substantial defect, you may choose a replacement or a refund. A missing component or minor fault may be resolved by supplying the component or arranging a repair first, where that reasonably resolves the issue and applicable law allows. If we confirmed fit using accurate vehicle details and the supplied part does not match that confirmation, we treat it as an incorrect or misdescribed item.

Please report visible damage, missing parts or an incorrect item within seven days of delivery when possible, so evidence can be preserved. Seven days is a reporting request, not a cutoff for your legal rights. Report a later-discovered defect as soon as you notice it. Photos, video and packaging may help us assess the problem, but we consider reasonable alternative evidence.

We pay necessary return shipping for a confirmed defect, shipping damage or our error. We may supply a missing component or arrange a repair where that reasonably resolves the problem. You retain any right to reject goods, receive a refund or use another remedy required by law. Do not continue driving with a part that appears unsafe.

Loss before delivery to the correct address is handled under our Shipping Policy. Customization, final-sale labeling and the change-of-mind exclusions below do not remove these remedies.

Standard-order cancellations

You may cancel a standard order before it ships for a full refund, including the shipping charge for the cancelled order. Email promptly. Once shipped, an eligible change-of-mind return follows the rules below. An address or option change is not effective until we confirm it; we may need to cancel and refund so you can place a corrected order.

Made-to-order and custom orders

For a made-to-order steering wheel or another item expressly identified as made to order before purchase:

We confirm the vehicle, selected specification and any required fit information with you in writing before production.
You may cancel for a full refund until we email you that production has started. We do not apply the cutoff to production started without the required approval.
Once approved production has started and we have sent that notice, change-of-mind cancellations, changes and returns are unavailable. A requested change can be considered only if feasible and separately agreed in writing, including any price or timing adjustment.

For an item customized with your text or artwork, we send a proof for approval before making it. You may cancel for a full refund before approving the proof. After proof approval, change-of-mind cancellation and returns are unavailable. If we cannot accept your design, we cancel the affected item and refund it. If the finished item does not match the approved proof or confirmed specification, the defect and incorrect-goods remedies above apply.

These cutoffs do not prevent cancellation and a required refund for a shipment delay, or another remedy required by law.

Change-of-mind returns

For eligible standard items, request authorization within 30 calendar days after delivery. We approve requests that meet the following conditions:

The item is unused, uninstalled, unmodified and in the condition received.
All components, accessories and original packaging are included. A set must be complete.
The item is not within an exclusion below or expressly identified as final sale before purchase.

Opening a box for reasonable inspection does not by itself disqualify an otherwise eligible item. Installation, cutting wires, applying adhesive, peeling adhesive backing, cutting vinyl or altering a part does. You pay return shipping for a change-of-mind return. We charge no restocking fee. Original outbound shipping charges are not refunded for change-of-mind returns unless the law requires otherwise.

Items excluded from change-of-mind returns are approved made-to-order items after the production cutoff, custom text or artwork after proof approval, installed or modified items, and items clearly marked final sale before purchase. Gift-card refunds or cash redemption, if gift cards are offered, follow applicable law.

Courtesy exceptions outside these conditions may be considered individually and are not guaranteed. This discretion applies to exceptions, not to a return that meets the published eligibility rules or a remedy required by law.

How to return an item

Email your order number, the item and the reason for the request. We confirm eligibility and send authorization, packing instructions and the correct return address. Do not return items to a shipment-origin address without authorization. Authorization is not an acceptance of the item's condition; we inspect the returned goods against the conditions above.

For a change-of-mind return, use a tracked service and keep proof of shipment. You are responsible for packing the item securely and for return transit, except where applicable law provides otherwise. If an item is ineligible because of its condition, we explain the reason and discuss return-to-you arrangements. We do not apply an undisclosed restocking charge or deduction.

Refunds and exchanges

Approved refunds go to the original payment method, unless it cannot be used and an appropriate lawful alternative is arranged. We do not replace a legally required refund with store credit. Any refund reflects the amount actually paid, including applicable discounts and refundable taxes. A refund for damaged, defective, incorrect, materially misdescribed or lost-before-delivery goods includes their attributable outbound shipping charge. For a partial order refund, shipping is allocated fairly to the affected goods and as required by law.

We issue refunds promptly after the cancellation or resolution is confirmed and any reasonably required return is received. A shipment-rule refund is issued within seven working days of cancellation where that deadline applies. The payment provider controls when the credit appears in your account; we cannot promise its posting time. Email if you need confirmation that a refund has been issued.

For an exchange, contact us first. Availability and any price difference must be confirmed before a replacement order is made.

Installation, misuse and incorrect customer details

Damage actually caused by improper installation, misuse, an unauthorized modification, an accident or ordinary wear is not a product defect. Incorrect vehicle details or a wrong option selected by you can affect eligibility for a change-of-mind return, particularly on a custom item. These exclusions do not excuse an unrelated defect, our incorrect fit advice based on accurate details, or our own error.

If you suspect a defect, contact us before paying for removal, diagnosis or a repair where reasonably possible. We do not automatically reimburse unapproved installation or workshop charges, but this does not limit amounts recoverable under applicable law.

Your rights and payment disputes

Nothing in this policy limits a nonwaivable consumer right, applicable warranty or lawful payment-dispute right. Contacting us first may help resolve an issue, but it is not a condition of using those rights. Our Terms and Product terms provide the related order conditions.